Terms of Service

These Terms of Service (“Terms”) apply to all contracts between The Freelancer Marketing Ltd. (hereinafter “Taskilo”, “we” or “us”) and users (hereinafter “User”, “you” or “Customer”) of the Taskilo platform.

Company Details:
The Freelancer Marketing Ltd.
Konstantinou Kanari 36, Office 801
8046 Paphos, Cyprus
Registration Number: HE 458650
VAT: CY60058879W

Taskilo operates a hybrid online marketplace that combines elements of TaskRabbit, Fiverr, Malt, and sevdesk/lexoffice, enabling customers to post service requests and receive offers from registered service providers (freelancers/taskers). We do not accept conflicting or deviating terms unless we have expressly agreed to their validity.

Taskilo serves both business entities within the meaning of § 14 BGB and consumers within the meaning of § 13 BGB. Different legal provisions apply depending on customer status, particularly regarding withdrawal rights and liability.

Taskilo provides a web-based Software-as-a-Service (SaaS) platform for mediation between customers and service providers. Our platform combines:

• B2C Services: Local services (craftsmen, cleaning, personal chefs) similar to TaskRabbit
• B2B Services: Professional projects, consulting, agencies similar to Malt and Fiverr
• Payment Processing: Secure transactions via Stripe Connect
• Business Management: Invoicing, accounting, time tracking similar to sevdesk/lexoffice
• Project Management: Milestone-based payments, hour tracking, project completion

Important Notice: Taskilo acts exclusively as a mediator and technical service provider. We are not a contracting party to service contracts concluded between customers and service providers and assume no responsibility for their performance, quality, or legality.

The platform is available 24 hours daily. We strive for 99.5% availability annually, excluding planned maintenance work performed outside business hours.

3.1 Registration Requirements: Platform use requires registration with a user account. Only legally competent natural persons and legal entities may register.

3.2 Required Information: During registration, you must provide complete and accurate information:

• Full name and address
• Valid email address
• For businesses: company name, legal form, commercial register number
• Tax identification number or VAT ID

3.3 Verification: We reserve the right to verify provided data and request corresponding documentation. For incomplete or incorrect information, we may reject registration or suspend the account.

3.4 Access Credentials: You are obligated to keep your access credentials (username, password) strictly confidential and protect them from unauthorized access. You are liable for all activities performed under your account unless they result from a security breach in our systems for which you are not responsible.

3.5 Contract Formation: The usage contract is concluded through your successful registration and our confirmation via email.

4.1 Permitted Use: The platform may only be used for lawful business purposes. The following is particularly prohibited:

• Transmission of false, misleading, or incomplete information
• Violation of copyright, trademark, or other third-party rights
• Offering or requesting illegal services
• Circumventing our fee structure or direct contact for contract placement outside the platform
• Spam, unwanted advertising, or mass messages
• Technical manipulation or interference with platform operations
• Automated data collection (scraping) without permission

4.2 Quality Standards: Service providers commit to providing services professionally and on time. Customers are obligated to provide accurate project descriptions and cooperate constructively.

4.3 Communication: All project-related communication should take place through the platform. Direct circumvention of the platform for contract conclusion is prohibited.

4.4 Compliance: All users must comply with applicable law, particularly data protection, tax, and social security law. For cross-border services, respective national regulations must also be observed.

5.1 Cost Structure: Basic platform use is free. Fees apply for:

• B2C Fixed-Price Services: 4.5% success commission upon contract conclusion
• B2B Project Services: 4.5% success commission upon milestone completion
• Premium memberships: Extended features and analytics
• Additional services: Featured listings or enhanced analytics
• Payment processing via Stripe: 2.9% + €0.30 per transaction for credit cards, 0.8% for SEPA

5.2 Price Adjustments: We are entitled to adjust our prices with 30 days' notice. For price increases exceeding 10%, you have an extraordinary right of termination.

5.3 Payment Terms: All prices are net plus applicable VAT. Invoices are sent electronically and due within 14 days of invoice date. Late payment incurs reminder fees of €10 per reminder.

5.4 Payment Methods & Platform Hold System: Payment processing is handled through our partner Stripe, Inc. We accept SEPA direct debit, credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Direct debit returns incur €5 fees.

6.1 Platform Rights: All rights to the platform, software, design, and content belong to us or our licensors. Users receive only a limited right to use the platform.

6.2 User Content: Users retain rights to their content but grant us necessary usage rights for platform operation.

6.3 Project Content: Copyright to works created by service providers transfers according to individual agreements between customer and service provider. Taskilo acquires no rights thereto.

6.4 Trademark Rights: “Taskilo” is a registered trademark (Application: DE 3020252302804, Filing Date: 14.07.2025) protected under trademark law for technological services and software development (Class 42) and electronic devices and software applications (Class 9).

6A Platform Hold System: For transaction security, payments are held on our Stripe Platform Account and transferred to the service provider only after successful project acceptance by both parties.

6A.2 Release Conditions: Automatic fund release occurs when:

• Both customer and service provider have marked the project as completed
• No open disputes or complaints exist
• Agreed scope of services has been fulfilled

7.1 Third-Party Service Disclaimer: Taskilo is not liable for the quality, punctuality, or legality of services between customers and service providers. We are merely a mediator and technical service provider.

7.2 Limited Liability: Our liability is limited to intent and gross negligence. For slight negligence, we are liable only for breach of essential contractual obligations, with liability limited to typical, foreseeable damages.

7.3 Liability Cap: Total Taskilo liability per incident is limited to fees paid by you in the last 12 months, maximum €10,000.

7.4 Excluded Damages: We are not liable for indirect damages, lost profits, data loss, or consequential damages, except in cases of intent or gross negligence.

7.5 Availability: We strive for high platform availability but cannot guarantee uninterrupted service. Maintenance work is performed outside business hours when possible.

8.1 Mediation Process: For disputes between customers and service providers, we offer free mediation service. Both parties may request mediation within 14 days of project completion.

8.2 Complaint Processing: We process complaints about our platform or services within 48 hours. For complex cases, final response within 7 business days. Complaints can be sent to support@taskilo.de.

8.3 Escalation Process: If disputes cannot be resolved through mediation, the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr) is available for consumers.

8.4 Account Suspension: For serious violations of these Terms or applicable law, we may temporarily or permanently suspend accounts. Usually a warning precedes suspension, except for particularly serious violations.

9.1 Ordinary Termination: Both parties may terminate the usage contract at any time with 30 days' notice to month-end. Premium subscriptions may be terminated at the end of the respective term.

9.2 Extraordinary Termination: Termination for cause is possible, particularly for:

• Serious violations of these Terms
• Payment default exceeding 30 days
• Platform abuse or fraudulent behavior
• Violation of third-party rights

9.3 Consequences of Termination: Upon contract termination, your data will be handled according to our privacy policy. Ongoing projects may continue to their natural end. Already paid fees are not refunded unless extraordinary termination is attributable to us.

9.4 Data Portability: Upon request, we provide your data in a common, machine-readable format.

10.1 Right of Withdrawal: Consumers have a 14-day withdrawal right for paid contracts. The withdrawal right expires upon complete performance of services if execution began with express consumer consent before the withdrawal period expires.

10.2 Warranty: Statutory warranty rights apply to consumers. For platform defects, consumers may initially demand rectification.

10.3 Liability: Toward consumers, we are liable according to statutory provisions. Liability limitations apply only to the extent legally permissible.

10.4 Dispute Resolution: We participate in out-of-court dispute resolution proceedings before a consumer arbitration board. The General Consumer Arbitration Board of the Center for Arbitration e.V. is responsible.

11.1 Data Processing: Personal data processing occurs according to our privacy policy available at /datenschutz and current data protection regulations (GDPR).

11.2 Purpose Limitation: We process personal data only for platform operation, contract fulfillment, and legal obligations.

11.3 Payment Data: Payment data is processed exclusively by our PCI-DSS certified partner Stripe. Taskilo receives no complete credit card data or sensitive payment information.

11.4 International Data Transfer: When using cloud services and Stripe, data may be processed outside the EU. We ensure GDPR data protection level through appropriate safeguards (standard contractual clauses, adequacy decisions).

11.5 Data Processing Agreements: Where we use external service providers like Stripe with access to personal data, we conclude corresponding data processing agreements according to Art. 28 GDPR.

12.1 Right to Change: We reserve the right to change these Terms for important reasons, particularly:

• Changes in law or case law
• New or changed platform features
• Security improvements or technical adaptations
• Changes in business strategy, as far as reasonable

12.2 Notification: You will be informed of changes at least 30 days before they take effect via email and notice on the platform.

12.3 Right to Object: You may object to changes in writing within 30 days. For objections to substantial changes, both parties may terminate the contract extraordinarily.

12.4 Consent: If you continue using the platform after changed Terms take effect, they are deemed accepted.

13.1 Applicable Law: The law of the Republic of Cyprus applies. For consumers from Germany, mandatory consumer protection provisions of German law also apply insofar as they are more favorable.

13.2 Jurisdiction: For disputes with businesses, exclusive jurisdiction is Paphos, Cyprus. For consumers from Germany, statutory jurisdiction in Germany applies, whereby we are entitled to sue at the consumer's place of residence.

13.3 Severability Clause: Should individual provisions of these Terms be or become invalid or unenforceable, the validity of remaining provisions remains unaffected. Invalid provisions will be replaced by valid ones that come closest to the intended economic purpose.

13.4 Written Form Requirement: Changes or additions to these Terms require written form. This also applies to waiving this written form clause.

13.5 Assignment: You are not entitled to assign your rights and obligations under this contract without our prior written consent.

13.6 Contract Language: These Terms are concluded in English. The English version is always authoritative.